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Refund and Returns Policy

Welcome to GardenPals.xyz!

We strive to provide you with a seamless shopping experience, including straightforward return and refund processes. As an affiliate directive site, it’s important to note that our return and refund policy is subject to the policies of our partner merchants on AliExpress.com.

Here’s what you need to know about our return and refund policy:

  1. Dependence on AliExpress.com Merchants: Our return and refund policy is dependent on the policies set forth by the merchants selling products on AliExpress.com. Each seller may have different return and refund policies, so it’s essential to review the specific terms outlined in the product listing before making a purchase.
  2. Handling of Cases: Cases regarding returns and refunds will be handled according to the policies established by the AliExpress.com merchant from whom you made your purchase. If you encounter any issues with your order, such as receiving damaged or defective items, discrepancies in product descriptions, or any other concerns, please refer to the seller’s listing for instructions on how to proceed.
  3. AliExpress Listing Details: The terms and conditions for returns and refunds, including eligibility criteria, timeframes, and procedures, are typically outlined in the product listing on AliExpress.com. It’s important to carefully review this information before completing your purchase to ensure that you understand the seller’s policies.
  4. Communication and Assistance: Should you encounter any difficulties or require assistance with a return or refund, our customer support team is here to help. While we are not directly involved in the processing of returns or refunds, we can provide guidance and support to help facilitate communication between you and the seller.
  5. Resolution and Satisfaction: Our goal is to ensure your satisfaction with every purchase made through GardenPals.xyz. If you have any concerns or feedback regarding your shopping experience, please don’t hesitate to reach out to us. We are committed to addressing your inquiries promptly and ensuring that any issues are resolved to the best of our ability.

Thank you for choosing GardenPals.xyz for your shopping needs. We appreciate your trust in us as your affiliate directive site, and we’re here to assist you every step of the way. Happy shopping!

Need help?

Contact us at namalinternationals@gmail.com for questions related to refunds and returns.